Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website, contacting us, requesting information, or scheduling services.

Information You Provide

Depending on how you interact with our website, information may include:

• •First and last name
• •Email address
• •Telephone number
• •State of residence
• •Service or area of interest
• •Preferred method of communication
• •Newsletter subscription preferences
• •Information included in messages or general inquiries

Please do not submit confidential medical information through our general website inquiry form.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically by the website platform or third-party services. Depending on the technologies in use, this may include:

• •Internet Protocol (IP) address
• •Browser type and version
• •Device type and operating system
• •Pages visited and general website activity
• •Date and time of visits
• •Referring website or webpage
• •Technical information used for website functionality, security, and performance

2. How We Use Your Information

We may use the information collected for the following purposes:

• •Responding to inquiries: To answer questions, respond to website submissions, and communicate with individuals interested in our services.
• •Scheduling appointments: To facilitate appointment requests and scheduling through our booking platform.
• •Providing services: To administer services you request and communicate with you regarding those services.
• •Customer communication: To contact you regarding questions, appointment-related matters, or requests you submit.
• •Marketing communications: To send newsletters, nutrition resources, recipes, and wellness information when you have chosen to receive them.
• •Website improvement: To understand website usage, improve functionality, and enhance the visitor experience.
• •Security: To help protect our website, prevent misuse, and address technical or security issues.
• •Legal obligations: To comply with applicable laws, regulations, and lawful requests.

We do not require you to subscribe to marketing communications to submit a general inquiry or request information about our services.

3. Website Forms and Formspree

Our website uses Formspree to process submissions through the General Inquiry Form.

When you submit this form, the information you provide may include:

• •First and last name
• •Email address
• •Telephone number
• •State of residence
• •Service of interest
• •Preferred contact method
• •Optional newsletter subscription preference

Formspree processes form submissions and facilitates delivery of inquiry notifications to Heart N Soul Nutrition.

Formspree is an independent third-party service. Information submitted through the form may be processed and stored by Formspree according to its own privacy and data-handling practices.

For additional information, review the Formspree Privacy Policy.

Important: Our General Inquiry Form is intended for general questions and contact requests. Do not submit diagnoses, medical histories, medication lists, laboratory results, insurance identification numbers, or other confidential or protected health information through this form.

4. Appointment Scheduling and Practice Better

Our website provides access to appointment scheduling through Practice Better.

When you use the scheduling functionality, you may be directed to or interact with Practice Better's booking platform.

Information submitted through Practice Better may include contact information, appointment preferences, scheduling details, and other information requested as part of the booking process.

Practice Better operates independently and maintains its own privacy and security practices. Information submitted through its platform is subject to the applicable Practice Better terms and privacy policies.

Review Practice Better's Privacy Policy for additional information.

5. Google Reviews and Elfsight

Our website may display Google Reviews through an embedded Elfsight widget.

When you view or interact with this embedded content, Elfsight and associated third-party services may process certain technical information, such as browser or device information and information necessary to operate the widget.

Reviews and reviewer information displayed through the widget are provided by the applicable third-party platforms.

Your interaction with embedded review content may be subject to the privacy policies and terms of those third-party services.

For additional information, review:

• •Elfsight Privacy Policy
• •Google Privacy Policy

6. Health-E Shop and Fullscript

Our website may provide access to the Heart N Soul Nutrition Health-E Shop through Fullscript.

When you follow the shop link or interact with the Fullscript platform, you are accessing a third-party service operated independently of our website.

Information you provide through Fullscript, including account, order, payment, or product-related information, is handled according to Fullscript's applicable privacy policies and terms.

Heart N Soul Nutrition does not control Fullscript's independent website, account systems, or privacy practices.

Review the Fullscript Privacy Statement for additional information.

7. Cookies and Similar Technologies

Our website and certain third-party services may use cookies or similar technologies to support website functionality, security, preferences, and service performance.

Cookies are small data files stored on your device when you visit a website.

Depending on the technologies being used, cookies or similar technologies may help:

• •Support essential website functionality.
• •Remember certain preferences.
• •Maintain security and prevent misuse.
• •Support embedded third-party features.
• •Measure website performance where analytics tools are enabled.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

Third-party services embedded on our website may use their own cookies or similar technologies under their respective privacy policies.

8. Marketing Communications and Newsletter Preferences

Visitors may have the option to subscribe to occasional nutrition resources, recipes, and wellness newsletters through our website.

Newsletter subscription is optional.

If you choose to subscribe, we may use your provided email address to send relevant communications from Heart N Soul Nutrition.

You may unsubscribe at any time by using the unsubscribe instructions included in the communication or by contacting us directly.

Submitting a general inquiry does not automatically mean you have consented to receive ongoing marketing communications.

9. How We Share Information

We may share personal information when reasonably necessary to operate our website, respond to inquiries, provide requested services, or comply with applicable legal obligations.

This may include sharing information with service providers that support website functionality and the services described in this policy, including:

• •Formspree for website inquiry form submissions.
• •Practice Better for appointment scheduling and practice-related services.
• •Elfsight for embedded website review functionality.
• •Fullscript when you independently access the Health-E Shop.

These providers operate under their own applicable terms and privacy practices.

We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, safety, property, or the rights and safety of others.

We do not authorize third-party service providers to use your personal information for their own independent marketing purposes beyond what is necessary to provide the services they perform on our behalf.

10. Data Retention

General inquiry information is retained only as long as necessary to respond to your request and provide requested services, or as required by applicable law. Third-party services referenced in this policy maintain their own data retention practices under their respective privacy policies.

11. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact Amanda Dawson at 717-723-9050 or hnsintegrative@gmail.com.

12. Security

We take reasonable measures to protect information submitted through this website. However, no method of transmission over the internet is completely secure. We do not guarantee the absolute security of your information.

13. Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children.

14. Changes to This Policy

This Privacy Policy may be updated periodically. Continued use of the website after changes constitutes acceptance of the revised policy.

15. Contact

Questions about this Privacy Policy may be directed to Amanda Dawson at 717-723-9050 or hnsintegrative@gmail.com.